Help centre
Frequently asked questions
Helpful information about creating an account, reviewing your balance and getting support.
How do I create an account?
Use the Create account link from the home page or sign-in page. Choose a username and password, and your account will be ready to use immediately.
Do I need to provide card or banking details?
No. This service does not require card or banking information to create an account or review your balance history.
What information appears in my account record?
Your dashboard shows your current balance, recent activity and a record of each balance change with the previous and resulting values.
Who can update my balance?
Only an administrator can set or adjust an account balance. Every change is recorded in your activity history.
Can my activity history be edited or removed?
No. Account activity is recorded as a permanent, append-only trail so the record remains complete and reliable.
I forgot my password. What should I do?
Use the Contact page and send your username. An administrator can reset the password and provide a temporary one.
How do I change my password?
After signing in, open Profile & security from your dashboard. You can update your password there, and other devices will be signed out automatically.
How do I contact the team?
Use the Contact page or the Support page in your dashboard to send a message and read replies from the team.
What if I need to submit a claim?
Open the Refund claims page from your dashboard, complete the form and the review team will update the status as the claim progresses.
Need more help?
If you need information that isn’t covered here, send a message and the team will respond as quickly as possible.
Ask a questionOr email support@refundclaimers.com